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Review your first conversation

After testing your agent in the playground, you can review the complete conversation details, including transcripts, audio recordings, and performance metrics.

Finding your conversations​

  1. Navigate to the Conversations page from the main menu
  2. You'll see a list of all conversations, including your playground tests
  3. Click on a conversation to view its details

Conversation details​

The conversation details page shows you everything that happened during the interaction.

Details panel​

The details panel on the left shows key information about the conversation:

  • Agent: Which agent handled the conversation (with a link to the agent)
  • Date & time: When the conversation started
  • Topics: Automatically detected topics based on conversation content (shown as tags)
  • Status: Resolution status of the conversation
  • CSAT: Customer satisfaction rating (if collected)
  • Support Ticket: Link to external ticketing system (if configured)
  • Variables: Any variables collected during the conversation

Summary​

A brief AI-generated summary of the conversation is shown in a dedicated section, giving you a quick overview of what was discussed.

Recording​

You can listen to the actual audio recording of the conversation:

  • Click the play button to hear the conversation
  • Navigate to specific parts using the audio timeline
  • This is great to assess the raw conversation data including tone, pacing, and naturalness

Timeline​

The main conversation timeline shows the complete interaction with:

  • Transcript messages: What the customer said and how the agent responded
  • System events: State transitions, actions performed, variables being set, and guardrails triggered

This is the same unified timeline view you saw in the playground.

Performance evaluation​

If you've configured evaluation rules for your agent, you'll see scores and feedback below the timeline showing:

  • Scores: How the conversation performed against your criteria
  • Evaluation Details: Specific feedback on what worked well or needs improvement
Using evaluations

Learn how to set up Evaluation rules to automatically assess conversation quality at scale.

Next up: Sharing your agent​

Next, let's learn how to share your agent with others for testing.