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Genesys Language Parameter

When enabled, the conversation language will be set based on the Language parameter from Genesys AudioHook. This overrides the default transcription language and restricts the allowed languages to only the Genesys-provided language.

Use this when:

  • You're using Genesys Cloud as your phone system
  • You want language to be automatically detected based on Genesys routing
  • You have multilingual agents that need to adapt to different caller languages

Default: Disabled