Advanced Settings
The Advanced Settings page provides access to technical and debugging configurations for your voice agent. Most agents work well with the default settings, but these options allow you to fine-tune behavior for specific use cases.
tip
For most agents, the default settings are optimal. Only modify these if you have specific requirements or are experiencing issues that need fine-tuning.
| Setting | What it controls |
|---|---|
| Conversation Timing | How quickly the agent responds, how long callers are muted at the start, and how long before re-engaging during silence |
| Keypress Collection (DTMF) | Collecting phone keypad input |
| Accurate Transcription | Higher-accuracy transcription for alphanumeric inputs |
| Genesys Language Parameter | Automatic language detection via Genesys |
| Fallback Handover Action | Which handover action triggers automatically on unrecoverable errors |
| Delete Agent | Permanently delete the agent |
Saving changes
Always click Save in the editor header after making changes. Changes take effect immediately for new conversations.