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Static Response Actions

Static response actions return a fixed text response when called. Use them when the answer is the same for every customer regardless of their account or context — things like business hours, return policies, or shipping times — that you don't want to hardcode into the agent's prompt. They're also useful for mocking an API call response while you're building out an integration.

Configuration​

  • Name: Action name (e.g., get_business_hours)
  • Description: What the action does and when to use it
  • Response text: The fixed text to return when the action is called

Example:

Name: get_business_hours
Description: Provides business hours for ACME Corporation. Use when the customer asks when we're open or what our hours are.

Response:
We're open Monday through Friday, 9am to 6pm Eastern Time.
We're closed on weekends and major holidays.
For urgent issues outside business hours, email support@example.com and we'll respond within 4 hours.
When to use static responses

If the response needs to reflect real-time data or differ per customer, use an API call action instead.

Next steps​